How monthly plans work

Monthly plans are offered at locations with long-term guests. You subscribe once, your card is charged each period, and your devices stay online without signing in again.

Starting a plan

Connect to the WiFi, choose the monthly plan on the sign-in page, and pay by card. You'll get an access code and your device is online straight away. See Get connected.

Renewal

• Your plan renews automatically at the end of each period. The sign-in page shows the length, for example "Renews every 30 days".
• Your card is charged the same amount each time.
• Nothing changes on your devices. They stay connected through the renewal.
• If your plan has a data allowance, it starts fresh with each renewal.

Your next renewal date is on your account page.

If a payment fails

Cards expire and banks decline things. If a renewal doesn't go through:

1. You stay online for about a day while the card is retried.
2. Your account page shows Payment failed, and Stripe, our payment processor, emails you.
3. If it's still unpaid after that, your devices go offline.

To fix it, update your card. Once the payment goes through, your devices come back within about a minute. You keep the same account, access code and devices.

Devices and speed

• Devices: your plan allows a set number of devices online at the same time. You can register more than that; the limit is on how many are in use at once.
• Speed: your plan's speed is shared across your devices. A plan isn't that speed for each device separately.
• TVs and consoles: these are added by MAC address. See Connect a TV, console or streaming stick.

Leaving

A monthly plan keeps renewing until you cancel it, even after you've left the property. Cancel before your next renewal date. See Change your card or cancel.