Help / Your account page

Your account page

Your account page shows your plan and every device on it. It only opens while you're connected to the Fireside WiFi network.

Open your account page

Make sure your phone or laptop is connected to the Fireside WiFi network.
Tap My account at the bottom of the sign-in page or the "You're connected" page.
If you don't see either page, type http://192.168.100.1:8080/account into your browser's address bar.
If the page asks who you are, enter your access code.

That address only works on the Fireside WiFi network. If it doesn't load at your location, email us and we'll send the right one.

What you'll find there

Section	What it shows
Plan	Your plan, whether it's active, when it renews or expires, and your access code.
Data	How much of your data allowance you've used this period, if your plan has one.
Devices	Every device on your account. A green dot means it's online now.
Billing	For monthly plans, a button to update your card or cancel.

Remove a device

Tap Remove next to the device. It's disconnected straight away and won't reconnect by itself. Do this to free up a spot when you've reached your plan's device limit, or when you sell or replace a device.

Removing a device doesn't change your plan or your access code. You can sign it back in with the code at any time.

Not at the property?

The account page isn't reachable away from our WiFi. If you're on a monthly plan and need to change your card or cancel from somewhere else, use firesidewifi.com/manage instead. See Change your card or cancel.

NextConnect a TV, console or streaming stick → NextChange your card or cancel →

Still stuck?

Tell us where you're staying and what you're seeing, and we'll sort it out.