Fireside WiFi, LLC ("Fireside WiFi," "we," "our," or "us") provides wireless internet access at select remote outdoor locations, including campgrounds, trailheads, and recreational areas. This Privacy Policy applies to all users of the Fireside WiFi network and the website at firesidewifi.com.
We collect limited information necessary to provide and improve our Service. Here is exactly what we collect and why:
| Data | Purpose | Retention |
|---|---|---|
| Device MAC address | Identify your device on the network and manage your session | 90 days after last connection |
| Connection timestamps | Track session duration for billing and network management | 90 days |
| Bandwidth usage | Enforce plan limits and manage network capacity | 90 days |
| Email address | Account identification and service communications (only if provided through the captive portal) | Until you request deletion |
| Device type / OS | Optimize the connection experience for your device | 90 days |
| Payment information | Process your purchase (handled entirely by Stripe; we never see or store your full card number) | Managed by Stripe per their privacy policy |
We want to be explicit about what we don't do:
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure. The Fireside WiFi network is a shared, public wireless network, and we cannot guarantee the security of data you transmit over it.
We strongly recommend using a VPN and ensuring websites you visit use HTTPS encryption when connected to any public WiFi network, including ours.
We retain connection and usage data for 90 days, after which it is automatically deleted. Email addresses are retained until you request removal. Payment records are retained as required for tax and legal compliance.
To request deletion of your data, email us at [email protected].
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fireside WiFi, LLC
[email protected]