Connect a TV, console or streaming stick

Smart TVs, consoles and streaming sticks have no browser to sign in with. Instead, you tell us which device is yours by adding its MAC address to your account, once.

Step 1: Put the device on the WiFi

On the TV or console, go to its network settings and connect to the Fireside WiFi network, the same one your phone uses. It will say it's connected but has no internet. That's expected at this point.

Step 2: Find its MAC address

A MAC address is a code that identifies one device. It's six pairs of letters and numbers, like A4:83:E7:2B:19:C0. Look in the device's network or "about" settings for MAC address, Wi-Fi address or Wireless MAC.

These are the usual places. Menus change between models and software versions, so yours may be worded a little differently.

If the device lists two addresses, use the Wi-Fi or wireless one, not Ethernet or LAN.

Step 3: Add it to your account

1. On your phone or laptop, open your account page.
2. Under Devices, tap Add a TV, console or streaming stick.
3. Type the MAC address. Colons or dashes are fine either way, and capitals don't matter.
4. Give it a name you'll recognise, like "Living room TV", and tap Add Device.

The device comes online within about a minute. From then on it reconnects by itself every time it's turned on. You only do this once per device.

If it doesn't come online

• Check the address. One wrong character is the usual cause. Remove the device from your account and add it again. Watch for look-alikes: 0 and O, 8 and B, 1 and I. A MAC address only uses the digits 0 to 9 and the letters A to F.
• Check it's on our network. The device has to be joined to the Fireside WiFi network, not a phone hotspot or another network.
• Check your device limit. Your account page shows how many devices are online out of how many your plan allows. If you're at the limit, turn off or remove one.
• Restart its WiFi. Turn the device's WiFi off and on, or restart it, then give it a minute.
• Turn off private or random addresses. Some devices can swap their real MAC address for a made-up one that changes. If your account page warned that the address "looks like a private (randomised) address", switch off "Private Wi-Fi Address" or "Random MAC" for our network on that device, look up the address again, and re-add it.