Change your card or cancel

You can update your card or cancel a monthly plan yourself at any time, whether you're still at the property or have already left.

From anywhere

1. Go to firesidewifi.com/manage.
2. Enter the email address you used when you paid.
3. Stripe, our payment processor, emails you a sign-in link. Open it.
4. From there you can update your payment method or cancel your subscription.

This works on any internet connection. You don't need your access code.

While you're on our WiFi

1. Open your account page.
2. Tap Update card or cancel subscription.
3. Make your change on the Stripe page that opens.

What happens when you cancel

• You are not charged again.
• You stay online until the end of the period you've already paid for. Your account page shows that date.
• After that date your devices go offline.

If you come back later, sign in with the same access code or on a device we remember, and choose a plan. Your account and devices will still be there.

Can't find the email?

The sign-in link goes to the address you typed at checkout. If nothing arrives, check your spam folder and try any other address you might have used. If you still can't get in, email [email protected] with the name on the card and where you stayed, and we'll cancel it for you.

Refunds

We look at refund requests case by case. If you were charged for a renewal after you'd left, email us and we'll make it right.