Getting connected
How do I connect to Fireside WiFi?

Look for the "Fireside WiFi" network on your device's WiFi list and connect to it like any normal network. Once connected, open a browser and you'll be redirected to our portal where you can pick a plan and pay.

If the portal doesn't open automatically, try opening any website in your browser. This should trigger the redirect to our portal.

Do I need to create an account?

No account required. Just connect, pick a plan, and pay. Your session is tied to your device automatically.

How many devices can I connect?

Each plan covers 1 device. If you need connectivity on another device, you'll need to purchase a separate pass.

Can I share my connection with someone else?

Each pass is tied to one device, so sharing a single pass isn't possible. The person you want to share with would need to purchase their own pass at the portal.

Installation services
What's the difference between your business and private installations?

Business installations are for campgrounds, RV parks, marinas, and venues that want to offer WiFi to their guests. We install and manage a guest network with a captive portal. Guests pay for passes (or you sponsor access), and you share the revenue. There's no upfront hardware cost.

Private installations are for cabins, ranches, homesteads, and remote worksites. We build you a complete off-grid internet system that's entirely yours. No captive portal, no passes, just your own private network.

Either way, reach out through our contact form and tell us about your site.

I run a campground or venue. How does partnering work?

We handle the installation, management, support, and billing. Your guests connect through a captive portal and buy passes, and you receive a share of the revenue. There are no upfront hardware costs on your end.

Ask us about guest WiFi for your business →

Can you install internet at my private cabin or off-grid property?

Yes. We design and install private off-grid systems using satellite and LTE hybrid backhaul. The result is your own private network, with no portal, no passes, and nothing for you or your guests to pay per session.

Request a free quote →

Do you install security cameras too?

Yes, either alongside an internet install or on their own. We install solar-powered, battery-backed cameras built for the outdoors, with cellular live view and remote monitoring, and your choice of local or cloud storage. They're a common fit for gates, trailheads, and outbuildings.

Ask us about cameras →

What if my property has no power?

That's the situation we build for. We offer solar and battery power options, so a site with no grid connection at all can still run a full system. If you do have power on-site we'll use it. Just tell us what's there when you reach out, since it affects the design and the quote.

What areas do you install in?

Utah, southern Idaho, southern Wyoming, western Colorado, and eastern Nevada.

If you're just outside that range, it's still worth asking. We're expanding, and some sites are worth the drive.

What does an installation cost, and how long does it take?

It depends on the site: how much area you need covered, whether there's existing power, what the terrain looks like, and how many people will be using it. That's why we quote each project individually rather than listing a price here.

For business guest-WiFi partnerships there's no upfront hardware cost; we cover the equipment and share the revenue instead.

Quotes are free and come with no obligation, and we'll include a realistic timeline with yours. Tell us about your site →

Speed & reliability
How fast is it?

Speeds vary depending on location, how many users are connected, and satellite conditions, but you can generally expect enough for video calls, standard-definition streaming, and regular browsing.

We use high-quality satellite or cellular backhaul and deploy enterprise-grade access points, so performance is significantly better than typical campground WiFi.

Can I stream Netflix, YouTube, or Spotify?

Yes. Standard-definition video streaming works well. 4K streaming is possible but will use your data allowance quickly and may affect other users on the network, so we ask that you be mindful during peak hours.

What happens if the service goes down?

We're in remote outdoor locations, so occasional interruptions can happen due to weather, satellite outages, or power issues. We don't guarantee uptime.

If you experience a persistent issue, email us at [email protected] and we'll do our best to help and make it right.

Is it safe to use for work or sensitive tasks?

Fireside WiFi is a shared public network. We recommend using a VPN for any work-related activity, banking, or anything involving sensitive information. Standard HTTPS sites are encrypted end-to-end regardless, so everyday browsing is generally fine.

Payments & plans
What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe. Apple Pay and Google Pay are also supported on compatible devices.

Can I get a refund if I'm not satisfied?

We handle refund requests on a case-by-case basis. If the service was genuinely unavailable or severely degraded during your paid session, reach out to us at [email protected] and we'll work something out.

What happens when my data runs out?

When you hit your data limit, your session ends and you'll be redirected back to the portal. Simply purchase a new pass to reconnect.

Does my pass carry over if I leave and come back?

Yes. Your pass is valid for the full duration (2 hours, 24 hours, etc.) from the time of purchase, whether you're connected or not. If you're on a Day Pass and leave camp for a few hours, the clock is still running.

Privacy & security
Do you track what I do online?

No. We log connection metadata (device ID, timestamps, bandwidth usage) for network management purposes, but we do not monitor, log, or record the websites you visit or any content you transmit.

See our Privacy Policy for full details.

Can I use a VPN?

Yes, VPN use is fully supported and actually encouraged if you're handling sensitive data. Most major VPN services work without any special configuration.

Still have a question?

We're a small team and happy to help directly.

Send us a message →